Refund and Returns Policy

• Products must be returned within 7 days of delivery.
• Items must be unused, unopened and in their original packaging.
• We do not accept returns of opened, used or tampered products, for health and safety reasons.

Our 7-day money-back guarantee applies under these conditions.

The following items cannot be returned:

• opened bottles or packs;
• free gifts or promotional items;
• final sale or discounted items.

1. Email support@serovitaladvanced.com within 7 days of delivery.
2. Include your order number and the reason for the return.
3. We reply with instructions for sending the item back. Please wait for them before you ship anything.

• Customers are responsible for the return shipping cost, unless the return is due to our error (a damaged or incorrect product).
• Please make sure the package is securely sealed to avoid damage in transit. A tracked service is recommended, so you can follow the return.

• Once we receive and inspect your returned product, your refund is processed within 5–7 business days.
• Refunds are issued to your original method of payment (through PayPal).
• Shipping charges, if any, are non-refundable.

After the refund is processed, it can take a little longer to appear in your account, depending on PayPal and your bank.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will replace the item at no additional cost. A photo of the item and the packaging helps us sort it out quickly.