Privacy Policy

This policy covers serovitaladvanced.com, run by SeroVital Advanced ("we", "us"). If you have a question about your data, email support@serovitaladvanced.com.

To process orders and support you, we may collect:

• Order details: your name, email address, billing and shipping address, and phone number (optional at checkout).
• Payment information for order processing. Payments are made through PayPal, and your card or PayPal login details are entered with PayPal, not stored by us.
• Messages you send through our contact form or by email: your name, email address, subject and message.
• Account details, if you create or log in to an account: your username, email and order history.
• Reviews you choose to submit, with the name you give.
• Browsing data collected through cookies, such as pages viewed, device and browser type, and how you arrived at the site.

We only collect what is necessary, nothing extra and nothing hidden.

Your information helps us:

• process and deliver your orders safely and accurately;
• send order confirmations and shipping updates, including tracking;
• provide customer support and answer your messages;
• send updates, promotions or product announcements, only if you choose to receive them;
• prevent fraud and keep the website secure;
• improve our website and your experience.

We never sell, rent or trade your personal information. Your privacy is a priority, not a product.

Third-party partners receive only the information required to do their job:

• PayPal, to process your payment;
• shipping carriers, to deliver your order;
• Google Analytics, which receives usage data about how the site is used;
• our website hosting and email providers, which store and send data on our behalf.

We may also share information if the law requires it, or to protect our rights and prevent fraud.

We use cookies and similar technologies to make the website work and to improve it. For example:

• Shopping cookies (WooCommerce) remember your cart and session as you move around the site.
• Order attribution (WooCommerce) records how you arrived at the store, for example from a search engine or a link, so we can see which channels lead to orders.
• Analytics cookies (Google Analytics) show us which pages are visited and how, so we can improve the site.
• Payment cookies (PayPal) are set during checkout to process the payment securely.

You can adjust your cookie preferences, or delete cookies, in your browser settings. If you block shopping cookies, the cart and checkout may not work.

Your information is protected with security measures that include encryption (the site runs on HTTPS) and trusted payment technology. We keep our systems up to date to protect your data. No method of sending data over the internet is completely secure, so we cannot promise absolute security.

We keep order information for as long as we need it to fulfil your order, provide support, and meet tax and accounting requirements. Messages are kept for as long as needed to answer them. When data is no longer needed, we delete it or make it anonymous.

You remain in control of your personal information. You can:

• request access to the data we hold about you;
• ask for corrections or deletion;
• opt out of marketing emails at any time, using the unsubscribe link or by emailing us.

Depending on where you live (for example, the United Kingdom or some US states), you may have additional rights under local data protection law, including the right to complain to your data protection authority. To use any of these rights, email support@serovitaladvanced.com.

Our website and products are for adults. You must be 18 or older to buy from us, and we do not knowingly collect information from children.

We may update this Privacy Policy from time to time to stay transparent and compliant. Any changes will be posted on this page with a new "Last updated" date, and your continued use of our website means you accept the updated policy.