Your Satisfaction, Guaranteed

1. Return Eligibility

• Products must be returned within 07 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• We do not accept returns on opened, used, or tampered products for health and safety reasons.

2. How to Request a Return

To initiate a return, please contact us:

📧 Email: support@serovitaladvanced.com

Include your order number and reason for return when contacting us.

3. Refund Process

• Once we receive and inspect your returned product, your refund will be processed within 5–7 business days.
• Refunds are issued to your original method of payment.
• Shipping charges are non-refundable.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
We will replace the item at no additional cost.

5. Non-Returnable Items

The following items cannot be returned:

• Opened bottles
• Free gifts or promotional items
• Final sale or discounted items

6. Shipping Returns

• Customers are responsible for the return shipping cost, unless the return is due to our error (damaged/incorrect product).

• Please ensure the package is securely sealed to avoid damage during transit.